Last updated: June 18, 2026
ReelStick ("we," "our," or "us") operates the ReelStick platform accessible at reelstick.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using ReelStick, you agree to the terms of this Privacy Policy.
We collect the following categories of information:
Account Information
When you register, we collect your name, email address, and password through our authentication provider Clerk. We do not store raw passwords.
Payment Information
Payment processing is handled securely by Stripe. We do not store your credit card number, CVV, or full billing details. We only retain transaction identifiers and subscription status.
Usage Data
We collect data on how you use the Service including prompts submitted, videos generated, features accessed, session duration, and device/browser information.
Content Data
Prompts and topics you submit to generate videos are processed by our providers. This content may be temporarily retained for service delivery and quality improvement.
Technical Data
IP address, browser type, operating system, referring URLs, and cookies used to maintain session state and improve service performance.
We use your information to:
We share data with trusted third-party providers strictly to deliver our Service:
Anthropic (Claude)
Used to generate video scripts from your prompts. Inputs are processed according to Anthropic's usage policies.
OpenAI
Used to generate scene images from descriptions. Content is processed according to OpenAI's usage policies.
ElevenLabs
Used to generate voiceover audio. Text content is processed per ElevenLabs' terms of service.
Clerk
Handles user authentication, session management, and identity verification.
Stripe
Processes all payments and manages subscription billing securely.
Firebase (Google)
Used for database storage of user data and video metadata.
Vercel
Hosts and serves the ReelStick application infrastructure.
We retain your account information for as long as your account remains active. Upon account deletion, we delete your personal data within 30 days, except where retention is required by law, financial regulation, or legitimate business necessity. Video generation logs may be retained for up to 90 days for fraud prevention and service improvement.
We use essential cookies required for authentication and session management. We do not use advertising cookies or sell your data to advertisers. You may disable non-essential cookies through your browser settings, though this may affect service functionality.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at support@reelstick.com.
We implement industry-standard security measures including HTTPS encryption, secure authentication, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data and encourage you to use strong passwords and protect your account credentials.
ReelStick is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete such information.
ReelStick is operated from the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States and other countries where our service providers operate. By using ReelStick, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our platform. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
For privacy-related questions or requests: