Refund Policy

1. Overview

This Refund Policy governs all purchases, subscriptions, and payments made through the ReelStick platform at reelstick.com. By subscribing to any ReelStick plan, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety. This policy is incorporated into and forms part of our Terms of Service.

2. Why We Cannot Offer Refunds After Use

ReelStick is a consumption-based service. Every video you generate consumes real resources paid to multiple third-party providers:

Because these third-party costs are incurred immediately and permanently upon generation, issuing refunds for used services would result in direct financial loss that cannot be recovered. This policy exists to protect the sustainability of our platform.

3. No Refund Conditions

Refunds will NOT be issued under any of the following circumstances:

• You have generated one or more videos using your subscription credits
• You have submitted one or more prompts that triggered processing
• You are dissatisfied with the quality or style of generated content
• You changed your mind after subscribing and using the Service
• You forgot to cancel before the next billing cycle renewed
• You claim the generated content did not meet your expectations
• Technical issues on your device prevented you from downloading generated videos
• You purchased the wrong plan and have already used credits
• Your account was suspended due to violation of our Terms of Service
• You are requesting a refund for a billing period that has already passed

4. Limited Exception — Unused Accounts Only

To request consideration under this exception, all of the following must be true:

• Your subscription was initiated within the last 48 hours
• You have generated zero videos and used zero credits
• You have not accessed or used any premium features of the Service
• You contact us at support@reelstick.com within 48 hours of subscribing

Even under this exception, refunds are issued at our sole discretion and are not guaranteed. We will review each request individually.

5. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Please note:

• Cancellation stops future billing immediately
• You retain full access to the Service until the end of your current billing period
• No partial or pro-rated refunds are issued for the remaining days of a billing period
• Unused video credits expire at the end of the billing period and are not refunded
• Cancellation must be completed before your renewal date to avoid the next charge

6. Billing Errors and Duplicate Charges

If you believe you have been charged incorrectly, billed twice, or experienced an unauthorized charge, please contact us immediately at support@reelstick.com with your transaction ID and account details. Verified billing errors will be corrected and refunded promptly. This does not apply to subscription renewals where you failed to cancel in advance.

7. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or credit card provider for services legitimately rendered constitutes a violation of these Terms. We maintain detailed logs of all service usage, video generations, and costs incurred per account. In the event of a chargeback, we will submit this evidence to your financial institution. Accounts with active chargebacks will be permanently suspended immediately.

8. Service Outages and Technical Issues

In the rare event of an extended service outage caused solely by ReelStick's infrastructure (not third-party providers), we may issue credit to your account for the affected period at our discretion. Such credits apply to future service use and are not redeemable for cash. Outages caused by third-party provider failures are outside our control and do not qualify for compensation.

9. How to Contact Us

For billing questions, refund requests, or payment disputes:

10. Governing Law

This Refund Policy is governed by the laws of the United States. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service.